High Availability Cloud Hosting Platform

The web hosting at MONOSERV runs on high availability 100% UK based state-of-the-art Dell servers and Cisco equipment on a cloud platform built on a redundant hardware and network architecture. With no single point of failure, multiple clustered SANs and high end servers, we have a high performance network that can grow as demanded. This configuration creates a self-healing architecture with individual hardware or network issues not causing any downtime for our clients websites and related services. Below is a diagram showing the basics of the platform.

The Data Centre and Network

Our high availability cloud platform is housed at Telecity Harbour Exchange (HEX) in London. This is in the heart of the UK's internet infrastructure. The data centre provides a highly reliable, secure and efficient location for reaching a global internet audience. Our Data Centre is fully equipped to house mission critical operations within a high security, state-of-the-art venue. The well established facility includes 24/7 on-site staff with rigorous security practices to ensure against loss or intrusion. We utilise a highly scalable, redundant network which includes London-based Internet Exchange Point (LoNAP) and London Internet Exchange (LINX) connectivity.

Physical security for safeguarding your site and data:

The latest in camera systems monitors both interior and exterior facilities around the clock. Access is limited to authorized personnel only and strictly enforced by electronic access cards and guards.

Environmental control features for maximum reliability:

To reduce downtime, our centres feature advanced fire suppression systems, surge suppression, specialized heat and smoke sensors, separate fire zones below the floor and above the ceiling, raised flooring for improved server environment, as well as temperature, humidity, static and airborne particle controls.

Redundant systems to maximize your connectivity and uptime:

We build in redundancy to ensure that your site is open for business. Each server is protected by our fire suppression system and multiple air conditioning systems (HVAC: Heating Ventilation Air Conditioning). In addition, we keep a supply of drives, network cards, processors, motherboards and every other piece of equipment that has even a remote chance of failure.

Unparalleled customer service support for fast problem resolution:

The Network Operations centres provides 24/7/365 monitoring of our servers, network status and our connectivity to upstream backbone providers. Our expert technicians identify potential issues and provide resolutions before any problems occur. With access to servers from the monitor room, support and administration personnel continually monitor systems and troubleshoot any problems.

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